Welcome people consistently
Give visitors a clear arrival and a useful first point of contact.
Make the first interaction work
Front-of-house support
A helpful, organised point of contact for visitors, occupiers and the building team.
A defined role makes a better service.
Front-of-house support connects the arrival experience with the everyday operation of the property. We define the reception tasks, visitor arrangements and communication with the people managing the building.
Support the building team
Coordinate day-to-day requests and pass on issues to the right person.
Define the responsibilities
Keep reception, facilities and security duties understandable.
The specialist detail
Make arrival and requests work smoothly.
The arrival process
Agree the visitor greeting, host contact, waiting arrangement and directions. Occupiers and reception staff need the same understanding of how a visitor is received.
Everyday requests
Define the building information and requests the team handles, and how issues are passed to maintenance or management.
Information and responsibilities
Control visitor and occupier information. Where the role includes licensable security activity, the security requirements must be established separately through the Protection team.
Define these in the proposal
- Reception role and service hours
- Visitor and occupier procedures
- Request and building-team contacts
- Handover and issue records
The practical detail
Design the arrival and the support.
| The area | What we discuss |
|---|---|
| Visitors | Arrival, directions and the contact they are visiting. |
| Building users | The everyday information and requests the role handles. |
| Service teams | How reception passes requests and issues to the building team. |
| Security interface | Which duties belong to a separate security assignment. |
What we plan with youFrom the discussion
From the discussion
to the delivery.
General reception and licensable security work are different assignments. If the building needs a security concierge, SYREX Protection can be involved. We establish the responsibilities before the service starts so the person on the desk and the property team share the same expectations.
The delivery conversation
- Role and operating-requirement definition
- Visitor and reception arrangements
- Building-team liaison
- Reporting and escalation instructions
Plan the work
Before the next conversation.
Before we talk
Useful answers.
Have a specific site or building in mind? Start with a conversation.
Talk to the teamIs front of house the same as concierge security?
Not necessarily. The required duties determine the role. Security activity is defined and resourced through the appropriate assignment.
Can the role include building support?
Yes. The included tasks and the route for requests are agreed with the building team.
Connected expertise
Explore the next part.
SYREX Facilities
Discuss your requirementDiscuss your front-of-house service.
Tell us the location, the task and the timescale. We’ll connect you with the relevant team.
